You can’t start a revolution without a little disruption.
Your brand is what other people say about you.
In the end, we are our choices.
We are stubborn on vision. We are flexible on details.
If you dont understand the details of your business, you are going to fail.
Life is too short to hang out with people who arent resourceful.
The smartest people are always asking questions.
I knew that if I failed, I wouldnt regret that, but I knew the one thing I might regret is not trying.
We innovate by starting with the customer and working backwards.
We should be a little less consumer-driven and a little more innovation-driven.
What we need to do is always look forward.
When youre in the business of failure, you learn more than when youre in the business of success.
You have to be willing to be misunderstood.
It’s not an experiment if you know its going to work.
You might be surprised how much you can achieve with very little.
If you double the number of experiments you do, you double your chances of success.
Be stubborn about your goals and flexible about your methods.
The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.
Frugality drives innovation.
One of the only ways to get out of a tight box is to invent your way out.
If you want to be inventive, you need to be willing to take risks.
Dont be afraid to make mistakes.
There are a lot of ways to be wrong, but there are very few ways to be right.
Every problem is an opportunity to innovate.
Work to be the best. Work to be the best.
Your margin is my opportunity.
Its always day one.
Focus on the customer experience, not just profit maximization.
Cherish every customer.
Be a little obsessed with your business.
Simplicity is the ultimate sophistication.
A company shouldnt get addicted to being shiny, because shiny doesnt last.
The best way to predict the future is to invent it.
We fear that failure will ruin us; in reality, growth awaits us.
No business success is guaranteed.
Be curious. Always be learning.
Mistakes are a consequence of risk.
Todays best ideas come directly from customers.
Expanding your horizon is essential for innovation.
Dont settle for good enough.
Great ideas come from everywhere. All you have to do is look.
Legitimizing ideas through exploration is critical.
You earn trust by being honest.
Expectation is the source of disappointment.
Success is not about luck; it’s about persistence.